FAQ
1. How do I place an order for a custom product?
To place an order for a custom product, simply choose the product you’d like, add any required details (such as names, dates, or photos), and add it to your cart. When you're ready, proceed to checkout to complete your purchase. Be sure to double-check the customization information you provide.
2. How do I upload a photo for my custom product?
You can upload your photo directly on the product page before adding it to your cart. Please ensure that the image is clear, high-quality, and has a transparent background (if applicable). If you are uploading a photo for a custom product like a keychain, make sure it meets the size and format requirements.
3. Can I add text or other customizations to my product?
Yes! You can add names, dates, quotes, short phrases, and more to your products. Simply include your customization requests in the "Add a Note" section during checkout. Make sure to be as detailed as possible to ensure we can create the perfect design for you.
4. Will I receive a mockup before my order is processed?
-
For fully custom-made designs: Yes! If you’ve requested a completely custom design (including changes to logos, text, images, etc.), we will send you a mockup for approval before proceeding with production. This ensures the design meets your expectations.
-
For designs that are pre-made or modified with your details: We do not send mockups before production. These designs will have your details (such as names, dates, and colors) replaced, but the overall design remains as shown. Please double-check the details before submitting your order to avoid any mistakes.
5. What should I do if my image is blurry or low-quality?
We are not responsible for any images that are blurry, pixelated, or hard to see. To ensure the best results, please upload a high-resolution image (at least 300 DPI) for the best print quality. If we upload the image for you, we are not responsible for any inaccuracies or errors in the image provided.
6. Do you accept copyrighted images?
By uploading images, you confirm that you have the legal right to use them. We are not responsible for any copyright violations related to the images you provide. It is your responsibility to ensure that the images you upload are not infringing on any third-party copyrights. By placing your order, you agree to take full responsibility for the content you upload.
7. What happens if the background removal process affects my image?
Our background removal process might unintentionally affect certain details in your image. While we do our best to ensure accuracy, we are not responsible for any elements that may be removed in the process. Please upload images that are clear and well-defined to avoid any issues.
8. Can I cancel or change my order after it's been placed?
Due to the custom nature of our products, once an order is placed, it is processed quickly. Unfortunately, we cannot accept cancellations or changes after the order has been submitted. Please review all details carefully before completing your order.
9. Do you offer refunds or exchanges?
Since all our products are custom-made, we do not offer refunds or exchanges. However, if there is an issue with your order that is our fault (e.g., defective or damaged items), please contact us, and we’ll resolve it promptly.
10. How do I know if my order will arrive on time?
We strive to complete all orders as quickly as possible. Shipping times vary based on the product and your location. You will receive a tracking number once your order has shipped, so you can keep track of your order's delivery status.
11. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates will be calculated at checkout based on your location.
12. What should I do if I’m having trouble uploading my image?
If you're having trouble uploading your image, please check the format and size requirements. Supported file types are JPG, PNG, and SVG. If you're still having trouble, reach out to us, and we'll be happy to assist you with the upload process.
13. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order at any time.
14. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order and save your information for future purchases.
15. Can I add a gift message or special note to my order?
Yes! You can add a gift message or special note during checkout. Just include your message in the "Add a Note" section, and we will include it with your order.
16. How can I contact you if I have an issue with my order?
If you have any questions or issues with your order, please contact us directly through our Contact Us page or email us at [insert email address]. We will respond as quickly as possible to assist you.
17. What is your policy on accepting damaged or defective items?
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or refund (based on the situation).
18. Are your products safe for children?
We ensure that all of our products meet safety standards. However, please check each individual product’s description for any specific safety warnings, particularly for items like keychains, pins, or other small accessories that could pose a choking hazard to young children.
19. Will I be charged sales tax?
Sales tax will be calculated based on your shipping address and applicable local laws. If you are located in an area where sales tax applies, it will be added to your order during checkout.
20. How can I check the status of my order?
Once your order has been processed, we’ll send you an email with tracking information. You can also view your order status by logging into your account on our website if you created one.
Important Legal Notice:
By placing an order, you agree to the terms and conditions outlined on our website, including our photo upload and copyright policies. We are not responsible for any copyright violations or issues that arise from images you upload. Please ensure you have the legal right to use all images provided. Additionally, by placing your order, you agree that we are not responsible for any issues that arise due to the design or personalization of your items.